Though each project is different, below is a general outline of the process involved in a typical design project to make sure you are 100% satisfied.
It helps tremendously to learn as much as we can about your business – the goals and objectives you want to achieve, your target audience and your vision and dreams for the company. For that reason we will work one on one with you to gather the necessary information to get a clear perspective of what your needs are and how you want your company portrayed. We will look at your current products like business cards, marketing material and website as well as analyse your competitors marketing material so that we get a full picture of where you are and where you want to be.
This is where we use all the information we gathered from you to create a sitemap for your website. We will determine what content should be on the site and therefore what pages and subpages you need. From this we will create a navigational system that is easy to understand for users and gives them access to all the content in a consistent and memorable way. Now we will also decide what technologies should be implemented like contact forms, calendars or content management systems.
At this point we use all the information gathered so far to create the look and feel of the site. Your target audience and possibly your current marketing materials, for example your logo and colours will play a major part in this as we want to create a consistent brand for you. We will create a first draft / mock up and present this for review and discussion. It is crucial that we have good communication at this stage so that we work together and exchange ideas until you are happy with the end product.
Creation / Development
Now is where we actually start developing the site. We use the graphics from the design phase and create a functional website. We now need all the content that is going to be on the site. Images, text, graphs, calendar information and much much more. As with anything in life ideas and perceptions are fluid. This means it’s important to keep you involved throughout the process, feeding back progress, ensuring the result is in line with your expectations. To aid in this process we will upload your website to a secure server, or in case of any other material, email it or upload it to a secure FTP site for you to view. We can then discuss any changes or additions that are needed. We will do this as many times as necessary until you are 100% satisfied.
Testing and Delivery
At this stage we test the functionality of the site, making sure forms scripts and plugins work seamlessly on all platforms. This means there will be no compatibility issues and it will work in all major browsers on all different devices. It is crucial that websites work just as well on phones and tablets as on laptops, PCs and Macs. It is also important to keep in mind that some people might still have older operating systems and slower connections, so download times need to be tested and you have to make provisions for users that can not make use of the latest technologies. After we receive final approval we can deliver the site. We will upload and install the files to your server and test again to make sure everything works correctly. After this the site will be live for the public to view. This is the official launch of your site!
Review and Support
Once we have designed and developed your site we can also help with website management aspects such as domain name, web hosting, maintenance options and Search Engine Optimization which is a crucial part of having a successful online business.
The bottom line: 100% customer satisfaction is our top priority.